The recovery wizard for ProConnect will load.At the start of the NVR reboot, press the F12 button on the keyboard to load the boot menu and select UEFI USB recovery flash drive and hit enter.Insert the USB recovery flash drive into a USB 3.0 (blue) port on the NVR unit.Once complete you can close Rufus and remove the USB flash drive from the PC.

You will be prompted with a warning that all data on the USB flash drive will be destroyed, click OK to proceed in creating the recovery media.

Device label and AV.xxxxxxL.iso will vary from the above image based on version of the image. Compare your Rufus settings to the above image and click Start.The file system needs to be set to FAT32 in the drop down.The Partition scheme should be set to GPT, and the Target system set to UEFI (non CSM).Click the Select button and browse to the downloaded ProConnect image ISO file (usually located in your Downloads folder).Run the Rufus executable and click Yes if prompted by Windows to run.Download the Rufus application from GitHub:.Plug the USB flash drive into the PC you will be using to make the recovery media.Download the latest software image using this link:.If you would like to restore your settings, follow these instructions to Export and Import the Recorder Config File. Warning: Performing these steps will delete all recorded video and user settings. The instructions below will only work when creating a bootable USB drive from a Windows-based computers. Note: USB recovery will require a dedicated USB flash drive with at least 4GB space. Use this article to determine the current firmware/software and Operating System / Image version for the ProConnect NVRs.

A user may re-image their recorder to solve persistent performance issues, to clean data off a recorder when selling or transferring ownership or as a last resort when the local password is forgotten. Re-image from a USB drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software.

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